Frequently Asked Questions
Ordering & MOQ
What is your MOQ?
No strict MOQ — we accept trial orders and mixed models in a single order. We encourage new partners to start small and test our quality and service first.
Do you offer samples?
Yes — sample parts are available at cost price, with freight charged to the buyer. The sample fee is fully credited against your first bulk order.
Shipping & Delivery
How fast can you ship?
In-stock items ship within 3-5 business days; production orders take 2-4 weeks. We handle export documentation and mixed-container consolidation for you.
What trade terms do you offer?
FOB Guangzhou and EXW are standard; CIF and DDP to major Latin American ports are available on request — we quote delivered prices so you know your landed cost upfront.
Which markets do you serve?
We ship worldwide, with long-term partners across Latin America — Mexico, Colombia, Chile, Peru and more. Our team works in English and Spanish.
Payment
What payment methods do you accept?
Bank transfer (T/T) with 30% deposit and balance before shipment is standard; PayPal is accepted for trial orders; L/C at sight is available for large orders.
Quality & Warranty
What's your warranty?
12-month warranty against manufacturing defects. On top of that, every part is OE cross-referenced — if fitment is not as listed, we offer a full refund.
How do I confirm fitment?
Send us the OE number or your VIN via WhatsApp or email — we cross-reference it against our database of 2,200+ SKUs and reply within 2 hours (GMT+8).
Customization
Do you offer customized packaging / private label?
Yes — neutral packing, custom-branded boxes and private label programs are all available, with flexible MOQ for branded orders.
Can I mix different parts in one container?
Yes — cooling, suspension, engine and filtration parts can be mixed in one shipment from our single warehouse, saving you freight and import costs.
Have another question?
Message us on WhatsApp — we reply within 2 hours (GMT+8), in English or Spanish.
WhatsApp sales@houdaoparts.com